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Contact Us - Wholesale Request

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Return and Refund Policy

Please read this policy carefully. This is the Return and Refund Policy of German Health & Beauty Product. 

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1. The customer ordered an incorrect product:

The customer could make a change or cancel the order within the first 3 hours after purchase, 100% guarantee refund.

Note: Please make sure to write us an email or write on chat box your request plus your name and email address. We will take action immediately. 

 

2. The product did not match the description on the Website:

The product could be returned within 14 days after receiving it in its original condition. The product should not be opened, used, or have any intact damaged. The product has to be in a resalable condition. Only in this case, we can guarantee a 100% refund for the product. Returns of used items are not accepted.

Please note: Postage costs will not be refunded.

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Contact us

If you have any questions about our Return and Refund Policy, please contact us:

  • By message box bellow

Thank you for your message!

  • When will I receive my order?
    You will find the estimated delivery time at the checkout. The delivery time is provided to us by the shipping company. Apart from this, you can use the tracking number to know exactly where your package is at the moment. Please note that there might be a delivery delay that is out of our control due to the worldwide ongoing coronavirus pandemic.
  • How can I track my order?
    After you pay for your order, you will receive a tracking number. Enter this tracking number on the website of Deutsche Post to know exactly where your package is at the moment. Deutsche Post: https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB Please note that you can also enter the tracking number on the website of your local post office.
  • Where can I find out more about the current shipping situation?
    Deutsche Post (International Mail and Parcel Services): www.deutschepost.de/coronavirus-en DHL (International Mail and Parcel Services): www.dhl.de/coronavirus-en DHL Express: https://www.simplydhl.com/covid-19updates
  • I ordered from your website but my package has not arrived yet. According to the tracking number, the package is in transit. Where is it?"
    Even though we make our best to ship your orders as fast as possible, some shipments may experience a longer transit time due to the COVID-19 pandemic. We apologize that we are not able to guarantee shorter transit times as the delivery companies experience a labor shortage that is out of our control.
  • I ordered from your eBay Store but my package has not arrived yet. According to the tracking number, the package is in transit. Where is it?"
    Please note that the eBay tracking system is not functioning properly at the moment and the estimated date of delivery is not correct due to the Covid-19 pandemic. We have asked eBay many times to solve this issue to avoid confusion for our customers. Unfortunately, eBay is not responding to this matter. Since the shipments are carried by third parties, we can only provide you with the tracking information that carriers provide us. Please do not open the case regarding the delay for your delivery because it will cause even more delay.
  • Where do you ship from?
    Our store is located in Hamburg, Germany and we ship from Hamburg accordingly.
  • What are your shipping options?
    We ship all our packages with Deutsche Post and DHL.
  • Do you ship internationally?
    Yes, we ship worldwide.
  • My package has arrived damaged or has been lost. What can I do?
    In case of damage or loss, please contact your local post and ask them to refund the money. All packages are insured up to 500 EUR. If you want us to follow up from Germany, the investigation process takes at least 8 weeks. In this case, we need an official proof that the package has arrived damaged or has not arrived at all. In case of damage: 1. Send us the photos as a proof that the package is damaged. 2. Send us an official statement from the local post office that the package has been damaged during the transit. 3. Send us a written statement from you that you have received a damaged package. In case of loss: 1. Send us an official statement from the local post office that the package has gone missing in transit. 2. Send us a written statement from you that you have not received the package.
  • Do you handle taxes and other possible charges in my country?
    No, please note that we are not responsible for any possible charges that your local authorities or post office might ask you to pay in order to release your parcel. It is customer’s responsibility to pay for all possible charges. Before you purchase from our online store, please read our shipping conditions and return policy. In case, you don’t want to pay local charges and prefer to ship the product back, bear in mind that we will charge you the shipping costs and a 15% restocking fee from the purchasing price.
  • Do you ship to my country?
    Yes, we do ship worldwide. with DHL, UPS , DPD. You can choose your shipping method on the check out page.
  • How to track my package?
    You can find the information under www.germanbeautyproduct.com/contact under Frequently ask questions section at the bottom of the page.
  • How can I subscribe to your mailing list to receive a discount?
    You will find a subscription form in the right bottom corner on the home page. Should you still experience any difficulties, write us an email to info@germanbeautyproduct.com or chat with us on the website.
  • Where do I enter the promo code?
    1. Select the desired amount of the products and add them to cart. 2. Go to your cart and enter the promo code in the field ‘Enter a promo code’. 3. Go to checkout. Should you still experience any difficulties with entering the promo code, write us an email to info@germanbeautyproduct.com or chat with us on the website.
  • I want to order a product that is not in your store yet. Can I still purchase it from you?
    We can ship you all existing products from the German brands. Please write us an email and let us know what are you looking for. We will add this product to our store.
  • Are your products available for wholesale?
    Yes, we offer wholesale. Please write us an email with your request to info@germanbeautyproduct.com.
  • I actually wanted to order a bigger quantity. Can I still add it to my cart after I placed an order?
    After you place an order, you cannot add a bigger quantity to the previous cart anymore. However, we can create a new invoice for you with the right amount of the desired products within 3 hours after you placed your order. Just write us an email to info@germanbeautyproduct.com.
  • I mistakenly purchased a wrong product. How can I replace it?
    After you placed an order, you have 3 hours to contact us to replace the product. Write us an email to info@germanbeautyproduct.com or chat with us on the website.
  • I already used my 5% subscription coupon. Do you offer any other discount?
    We recommend you to read our newsletters as we offer different discounts throughout the year.
  • How to find a product?
    Please use the search bar on the home page and type your product name. Search bar will direct you to the product page you are looking for.
  • Can I return my products?
    We offer a money-back guarantee within 14 days from the date of purchase under certain conditions. Following conditions must be met to qualify for a refund: 1-Product is defective 2-Product is not as described 3-Product must be unopened 4-Product must be in original packaging 5-Product must be unused 6-Product must not be damaged We may decline a refund if the above mentioned conditions are not met. Products on sale or in clearance are not eligible for refunds. The customer must get a return merchandise authorization first (RMA). The customer has to contact us before returning the product. The customer pays the shipping costs for a return or exchange. We do charge a restocking fee of 15% of the total amount paid.
  • Can you suggest me what to use to treat my health issue?
    Please be aware that we do not give any medical advice for any product sold in our store as we are not doctors. Please consult your doctor before starting the treatment.
  • Do you sell original products from Germany?
    We are a legit online store based in Hamburg, Germany and we have been operating since 2017. All our products are from the German manufacturers and are sold everywhere in Germany. To know more about our store, please read the 100% positive feedback from our eBay customers. Our eBay Store is German Beauty Product.
  • Why is the product I wanted to purchase or already purchased suddenly out of stock?
    Although we constantly monitor our inventory, it might happen that the manufacturer decides to stop producing a particular product. Sometimes, we are still able to get it. In case, you have already paid and we cannot find the desired product anymore, we will immediatelly refund you the money.
  • I want to order the same product again. Do you offer a subscription method?
    Yes, we offer a subscription method for our best-selling products. In this way, you can be sure that you will receive the same product without any price fluctuation and don’t need to go through the purchasing process again and again. If the product you want to order does not offer the subscription method yet, please contact us and we will help you with your order.
  • I prefer to use natural cosmetics. Do you have any natural cosmetics brands?
    Yes, we sell vegan, organic, natural and convenient cosmetics. Our best-selling natural cosmetics brand is Alverde.
  • I give my children organic food only. Do you have any organic food brands?
    Yes, we offer a variety of organic food brands. HiPP is one of the most famous and trusted organic food brands in Germany.
  • I wanted to order chocolate but you told me it is not possible due to weather conditions. Why?
    We want our customers to be satisfied with the product they order. Chocolate is one of the products that melts when the temperature rises. As we cannot guarantee a safe transit, we do not sell chocolate or pralines in summer.
  • How can I contact you directly?
    We always strive to provide you with the best customer service possible. You can reach us by filling out a contact form on the website, sending us a message to our e-mail address info@germanbeautyproduct.com or via Facebook or Instagram.
  • I contacted you a couple of hours ago but have not received any answer yet. Why?
    Please consider that we might have a different time zone and are not able to answer you immediatelly. However, we manage to answer all the messages within 24 hours or earlier on average.
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