We do offer a money-back guarantee of 14 days from the date of purchase with certain conditions.

Conditions must be met to qualify for a refund:

1 - Product is defective

2 - Product is not as described

3 - Product must be unopened

4 - Product must be in original packaging

5 - Product must be unused

6 - Product must not be damaged

We may decline a refund if the above conditions are not met.

Products on sale or clearance are not eligible for refunds.

The customers must get a return merchandise authorization (RMA) first.

The customers have to contact us before returning the product and pay the shipping costs for a return or exchange.

We do charge a restocking fee of 15% of the total amount paid.

• Use together with other medicines
• Tell your doctor or pharmacist if you are taking other medicines, have recently taken other medicines, or if you intend to take other medicines. This also includes over-the-counter and herbal medicines. This is because the cream can influence the mode of action of other medicines and other medicines can have an influence on the cream.
• In particular, tell your doctor if you or your child has recently taken or been given any of the following medicines:
• Medicines, called sulphonamides, used in infections, and nitrofurantoin.
• Medicines, phenytoin and phenobarbital, which are used in epilepsy.
• Other local anaesthetics.
• Medicines for the treatment of irregular heartbeat, such as amiodarone.
• Cimetidine or beta-blockers, which can cause an increase in the concentration of lidocaine in the blood. This interaction is not clinically significant with short-term treatment with the cream within the recommended doses.

• When you apply the cream, it is important that you follow exactly the following instructions:
• 1. Squeeze out a pile of cream from the tube where it is needed (for example, where the needle puncture should take place). Do not massage in the cream.
• 2. Peel off the layer of paper from the middle section of the patch on the non-sticky side (a paper frame remains).
• 3. Remove the cover on the adhesive side of the patch.
• 4. Carefully place the patch over the cream heap. Do not distribute the cream under the patch.
• 5. Remove the back of paper. Press the corners of the patch carefully. Then leave it like this for at least 60 minutes.
• 6. Your doctor or healthcare professional will remove the patch and remove the cream just before performing the medical procedure (e.g. B. directly before the needle puncture).

• Always use this medicine exactly as described in the package leaflet or exactly after consultation with your doctor, pharmacist or healthcare professional. Check with your doctor, pharmacist or healthcare professional if you are not sure.
• Application of the preparation
• Where the cream is applied, how much is applied and how long it stays on the skin depends on what it is needed for. Half a 5 g tube corresponds to about 2 g cream. One gram of cream that is squeezed out of the tube is about 3.5 cm long.
• The cream should only be applied to genitals by a doctor or healthcare professional.
• If the preparation is used on leg ulcers, a doctor or healthcare professional should monitor the use.
• Do not apply the cream to the following skin areas:
• Cuts, skin abrasions or wounds, with the exception of ulcers.
• in areas with rash or eczema.
• on or near the eyes.
• in the nose, ear or mouth.
• in the anus region (anus).
• on the genitals of children.
• People who frequently apply or remove cream should ensure that contact with the cream is avoided in order to prevent the development of hypersensitivity. The protective membrane at the tube opening can be pierced with the help of the cap.
• Use on the skin before minor procedures (such as a needle puncture or minor skin operations):
• A thick layer of cream is applied to the skin. Follow the instructions or those of the healthcare professional. In certain cases, the healthcare professional must apply the cream.
• The cream is then covered with a plaster (plastic foil). This will be removed shortly before the start of the procedure. If you apply the cream yourself, make sure that you have been given patches by your doctor, pharmacist or healthcare professional.
• The usual dose for adults and adolescents over 12 years is 2 g.
• In adults and adolescents over 12 years of age, the cream is applied at least 60 minutes before the procedure (unless the cream is used in the genital area). However, do not apply it more than 5 hours before the procedure.
• Children
• Use on the skin before minor procedures (such as a needle puncture or minor skin operations)
• Duration of exposure: approx. 1 hour.
• Newborns and infants from 0 to 2 months:
• Up to 1 g of cream on a skin surface that does not exceed 10 cm2 (10 square centimeters).
• Duration of exposure: maximum 1 hour.
• Only a single dose may be administered within a period of 24 hours.
• Infants from 3 to 11 months:
• Up to 2 g cream on a skin surface that does not exceed 20 cm2 (20 square centimeters) in total.
• Duration of exposure: approx. 1 hour, maximum 4 hours.
• Children from 1 to 5 years:
• Up to 10 g of cream on a skin surface that does not exceed 100 cm2 (100 square centimeters) in total.
• Duration of exposure: approx. 1 hour, maximum 5 hours.
• Children from 6 to 11 years:
• Up to 20g cream on a skin surface that does not exceed 200 cm2 (200 square centimeters) in total.
• Duration of exposure: approx. 1 hour, maximum 5 hours.
• In children over 3 months of age, a maximum of 2 doses may be administered every 12 hours within a period of 24 hours.
• The cream can be used in children with a skin disease called "atopic dermatitis", but the duration of exposure is not more than 30 minutes.
• Use on larger areas of freshly shaved skin during outpatient procedures (such as hair removal techniques):
• Follow the instructions of your healthcare professional.
• The usual dose is 1 g of cream for each skin area in the size of 10 cm2 (ten square centimeters), applied for 1 to 5 hours under a plaster. The cream should not be applied on a freshly shaved skin area larger than 600 cm2 (600 square centimeters, e.g. B. 30 cm by 20 cm).
• The maximum dose is 60 g.
• Use on the skin before inpatient procedures (e.g. B. split skin transplants) that require greater anesthesia of the skin:
• The preparation can be used in this way in adults and adolescents over 12 years of age, but only under the supervision of a doctor or healthcare professional.
• The usual dose is 1.5 g to 2 g cream for each skin area in the size of 10 cm2 (ten square centimeters).
• The cream is applied under a plaster for 2 to 5 hours.
• Use on the skin before removing Dell wart-like skin changes, called "Mollusca":
• The preparation can be used in children and adolescents with a skin disease called "atopic dermatitis".
• The usual dose depends on the age of the child. It is used for 30 to 60 minutes (30 minutes if the patient has atopic dermatitis).
• Your doctor, healthcare professional or pharmacist will tell you how much cream to use.
• Use on the genital skin before injections of local anaesthetics:
• In this way, the cream can only be used by healthcare professionals in adults and adolescents over the age of 12.
• The usual dose is 1 g of cream (1 g to 2 g on the female genital skin) for each skin area in the size of 10 cm2 (10 square centimeters).
• The cream is applied and covered with a plaster. This is done for 15 minutes on the male genital skin and for 60 minutes on the female genital skin.
• Application on the genital skin before minor surgical procedures (such as wart removal)
• In this way, the preparation can only be used by healthcare professionals in adults and adolescents over the age of 12.
• The usual dose is 5 g to 10 g cream for 10 minutes. No patch is used. The medical procedure should start immediately afterwards.
• Use on leg ulcers before cleaning or removing damaged skin:
• The cream can be used in adults in this way, but only under the supervision of a doctor or healthcare professional.
• The usual dose is 1 g to 2 g cream for each skin area in the size of 10 cm2 up to a total dose of 10 g.
• The cream is placed under an airtight patch, e.g. B. a plastic film. This is done for 30 to 60 minutes before the ulcer is to be cleaned. Remove the cream with gauze and start cleaning without delay.
• The preparation can be used up to 15 times over a period of 1 to 2 months before cleaning bedening ulcers.
• The cream is intended for single use on leg ulcers only.
• Dispose of the tube with the remaining contents after each treatment.
•  
• If you have used a larger amount than you should
• If you have used more than stated in the package leaflet or more than your doctor, pharmacist or healthcare professional told you, inform them immediately, even if you do not notice any signs of illness.
• Complaints after using too much are listed below. The symptoms are unlikely to occur if the cream is used as recommended.
• Feeling of drowsiness or dizziness
• Tingling around the mouth and numbness of the tongue
• Unusual taste
• Blurred vision
• Ringing in the ear
• There is also a risk of "acute methaemoglobinaemia" (a problem with blood dye concentration). This is more likely if certain medicines have been taken at the same time. If this occurs, the skin becomes bluish-grey due to oxygen deficiency.
• In severe cases of overdose, signs of disease such as seizures, low blood pressure, slow breathing, suspension of breathing and altered heartbeat can occur. These effects can be life-threatening.
•  
• If you have any further questions on the use of this medicine, ask your doctor, pharmacist or healthcare professional.

25.0 mg lidocaine 25.0 mg prilocaine

Carbomer 974P Macrogol glycerolhydroxystearate sodium hydroxide water, cleaned

• Like all medicines, this medicine can cause side effects, although not everybody gets them. If any of the side effects gets serious, or if you feel that you are not going away, please contact your doctor or pharmacist. Tell your doctor about everything else that makes you feel uncomfortable while using the preparation.
• A mild reaction (paleness or redness of the skin, slight swelling, initial burning or itching) can occur on the surface on which the preparation is applied. These are normal reactions to the cream and anaesthetics, which disappear after a short time without any action being necessary.
• If you notice unpleasant or unusual effects while using the cream, stop using it and tell your doctor or pharmacist as soon as possible.
• Common (may affect up to 1 in 10 people)
• Temporary local skin reactions (pale, redness, swelling) on the treated area during the treatment of the skin, genital mucosa or beness ulcers.
• An initial slight burning, itching or feeling of warmth on the treated area during the treatment of the genital mucosa or being ulcers.
• Uncommon (may affect up to 1 in 100 people)
• An initial slight burning, itching or feeling of warmth on the treated surface during the treatment of the skin.
• Numbness (tingling) on the treated area during the treatment of the genital mucosa
• Irritation of the treated skin during the treatment of leg ulcers.
• Rare (may affect up to 1 in 1,000 people)
• Allergic reactions that in rare cases can lead to an anaphylactic shock (rash, swelling, fever, difficulty breathing and fainting) during the treatment of the skin, genital mucosa or leg ulcers.
• Methaemoglobinaemia (disorder of the blood) during the treatment of the skin.
• Small, point bleeding on the treated area (especially in children with eczema after prolonged exposure) during the treatment of the skin.
• Irritation of the eyes if the cream accidentally comes into contact with them during the treatment of the skin.
• Additional side effects in children
• Methaemoglobinaemia, a disorder of the blood that is observed more frequently, often associated with overdose in newborns and infants aged 0 to 12 months.
• If you notice any side effects, contact your doctor, pharmacist or healthcare professional. This also applies to side effects that are not specified.

• The preparation contains two active ingredients called lidocaine and prilocaine. These belong to a group of medicines called local anesthetics.
• It works by briefly numbing the skin surface. It is applied to the skin before certain medical procedures. This helps to eliminate the pain on the skin. Nevertheless, you may still feel pressure or touch.
• Adults, adolescents, and children
• It can be used to anesthetic the skin before:
• a needle puncture (e.g. B. when you get an injection or for blood collection).
• minor surgical procedures on the skin.
• Adults and adolescents
• It can also be used:
• for stunning the genitals:
• an injection.
• medical procedures such as wart removal.
• A doctor or healthcare professional should use the preparation on the genitals.
• Adults
• It can also be used to anesthetic the skin before:
• Cleansing or removing damaged skin in the event of ulcers.
• For all applications other than an application to intact skin, the medicine should only be used on the recommendation of a doctor, healthcare professional, or pharmacist.